8fd Privacy Policy

Introduction

This Privacy Policy describes how 8fd ("we", "us", or "our") collects, uses, stores, and shares personal information when you access or use our online casino and betting platform at https://8fd.bio. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy.

This policy applies to all players based in Bangladesh and elsewhere who use our platform. We take data privacy seriously and operate in accordance with applicable data protection principles. If you have any questions about this policy or how your data is handled, please contact us at [email protected].

Information We Collect

When you register and use our platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport number for account verification and age confirmation (players must be 21 or older).
• Contact information: email address, mobile phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: transaction history, deposit and withdrawal amounts, and payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard). We do not store full card numbers.
• Technical information: IP address, device type, browser type, operating system, session data, and cookies to help us understand how you interact with the platform.
• Gameplay and behavioural data: betting history, game preferences, session duration, and responsible gaming self-assessment data if you have used our self-exclusion or limit tools.

How We Use Your Information

We use the information we collect for the following specific purposes only:

• Account management: creating, verifying, and maintaining your player account, including KYC (Know Your Customer) checks required for responsible and secure gaming operations.
• Transaction processing: handling deposits and withdrawals via your chosen payment method, and maintaining accurate financial records for both you and 8fd.
• Customer support: responding to your enquiries, resolving disputes, and providing assistance through our support channels in a timely and accurate manner.
• Service improvement and analytics: analysing platform usage patterns to improve user experience, fix technical issues, and develop new features that better serve Bangladesh players.
• Marketing communications: sending you relevant promotional offers, bonus updates, and seasonal campaign information (such as Eid or BPL offers) only where you have opted in. You may unsubscribe at any time.

Sharing of Your Information

8fd does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We treat your data with the highest level of discretion.

We may, however, share your information with trusted third parties in the following limited circumstances:

• Payment processors: to facilitate secure transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners are contractually bound to handle your data securely.
• Game software providers: aggregated, anonymised usage data may be shared with providers such as Pragmatic Play, Evolution Gaming, and Spribe for platform performance and RNG certification purposes.
• Legal obligations: we may disclose information to relevant authorities if required by law or in response to a valid legal process, such as a court order or regulatory inquiry.

Cookies and Tracking Technologies

8fd uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, and understand how you navigate the site.

We use strictly necessary cookies (required for the platform to function), analytical cookies (to understand usage patterns and improve the service), and preference cookies (to remember your settings). You may disable non-essential cookies through your browser settings; however, this may affect some platform functionality. We do not use advertising cookies from external ad networks.

Payment Data and Financial Security

When you make a deposit or withdrawal, your payment information is processed through our certified payment gateway partners. All financial transactions on the 8fd platform are protected by SSL encryption, and sensitive payment credentials (such as full card numbers or mobile banking PINs) are never stored on our servers.

For transactions conducted via bKash, Nagad, Rocket, or Upay, the mobile financial services provider's own privacy policy also governs how they handle your data on their side. We encourage you to review the respective MFS privacy policies in addition to this document.

Data Retention

We retain your personal data for as long as your account remains active or as required to provide you with our services. If you close your account, we may retain certain records (including transaction history and identity verification documents) for a period necessary to comply with our legal and regulatory obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

Your Data Rights

As a user of the 8fd platform, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any of your data is inaccurate or incomplete, you may request that we correct it.
• Right of erasure: subject to our legal retention obligations, you may request deletion of your personal data by contacting our support team.
• Right to restrict processing: you may ask us to pause or limit how we process your data in certain circumstances.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected] with your registered account email address and a clear description of your request. We aim to respond within 30 days.

Minors and Age Restriction

8fd is strictly an adults-only platform. You must be 21 years of age or older to register an account and use our services. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account, we will immediately suspend that account, delete all associated data, and reverse any transactions where possible. Parents and guardians are encouraged to use parental control tools to prevent underage access to gambling platforms.

Third-Party Links

Our platform may contain references to third-party payment processors or game software providers. While we take care in selecting our partners, 8fd is not responsible for the privacy practices or content of those external services. We recommend you review the privacy policy of any third-party service before sharing your information with them.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. The updated policy will be posted on this page with a revised effective date at the top.

Where changes are material, we will notify registered players by email or via an in-platform notice. Your continued use of the 8fd platform after the effective date of any revised policy constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, our team is ready to assist you. We take every inquiry seriously and aim to respond promptly.

Email: [email protected]